FREE SHIPPING ON ORDERS OVER $250 | FLAT RATE SHIPPING $9.95 | AFTERPAY & LAYBUY AVAILABLE

FAQs

FAQ

TURNAROUND TIME & ORDERING

We try our hardest to have your order dispatched within 5 working days. Dispatch times may be slightly impacted during sales and peak shopping periods. Plan for shipping to take up to 10 days from the time of dispatch. Please allow the full turnaround time for your order.

SHIPPING

At this stage, Hunter Gatherer Co. only ships within Australia. We work hard to ensure our products are affordable to our customers and this applies to shipping costs too. We are proud to offer $9.95 flat rate shipping and FREE SHIPPING on orders over $250

We are not responsible for delays in shipping once the item has been dispatched.

PLEASE NOTE: due to the impacts of COVID 19, Australia Post is experiencing intermittent delays.

RETURNS AND REFUND POLICY

We want you to be totally satisfied with your Hunter Gatherer Co. product. If there is a major problem with your order, please reach out to hello@huntergathererco.com.au with your name, order number and details within 30 days of your purchase. Due to baby safety/hygiene we do not offer returns or exchanges for change of mind.

 

PRODUCT SAFETY                                                                                       

All products at Hunter Gatherer Co. are lovingly designed and sourced with children’s safety in mind. Non-toxic, water based paint and sealant is used on all items. As with any product, children must be supervised by a responsible adult or caregiver at all times when using our products. 

Please read all product descriptions, age suitability and care instructions carefully. We have done our best to make these terms clear in each description and cannot be held responsible should an item be misused or the information provided be ignored. If an item does not state its age suitability then please consider it suitable for children over 3 years only.

MAGNET AND BATTERY SAFETY

Please keep all products containing magnets and batteries out of reach of children. If swallowed they can be hazardous. Please seek immediate medical advice if you suspect a magnet or battery has been ingested. Handmade products containing magnets or batteries are never to be used as toys.

QUALITY

All of our products are handmade with love! Some items may have minor, superficial, imperfections like wood grain, wood knots and natural marks. These are not faults but are beautiful natural features to be adored for generations.